The ImageSoft solution is sophisticated enough to be used across the enterprise, yet flexible enough to address future business challenges. It enabled CAA to decrease time spent printing documents and processing mail and to drive improvements in service to customers, earning them recognition as a 2011 Celent Model Insurer.
CAA South Central Ontario’s successes include:
- Converted from a legacy document imaging product to OnBase in four days
- Decreased time spent getting the information into the ECM system by 75 percent
- Automatically routes work to the appropriate people, cutting out weeks of time during which the content was previously in the mailroom waiting for next steps
About ImageSoft, Inc.
Southfield, Mich. Raleigh, N.C. Portland, Ore. Canada Mexico marks 15 Inc. Magazine, Michigan
About the 2011 Celent Model Insurer Report
Celent’s Model Insurer 2011 report recognizes insurer technology initiatives as "Model Insurer Components." These best practices in the use of technology span key areas of the product and policyholder lifecycle, including product definition, distribution, underwriting, policy administration, service, billing, claims and reinsurance. Nominations were accepted throughout 2010, and the Celent insurance team selected the winning initiatives based on the business benefits provided.
SOURCE ImageSoft, Inc.