inContact’s CRM Plug-in Agent is a unique, non-intrusive interface that optimizes agent activities. The CRM Plug-in Agent’s unique "always there, never in the way" ribbon interface delivers the contact and contact information on a single, unified screen on the agent’s CRM desktop. The CRM Plug-in Agent embeds the inContact cloud application directly in commonly used agent applications like Salesforce.com, RightNow Technologies and Microsoft Dynamics CRM, uncluttering the desktop, speeding up outbound dialing, and automating contact documentation.
The CRM Plug-in Agent also gives agents the freedom to control the way their desktop looks, and choose settings that works best with their workflow, while displaying critical contact and queue data.
Rich Tehrani . Customer Interaction Solutions
Based on hard data, the CRM Excellence Awards rely on facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product’s or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire customer lifecycle.
May 2012 Customer Interaction Solutions
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