SEATTLE Jan. 21, 2011 Europe Asia North America Seattle
North America Jim Southwell
Europe North America
"Our products and services run on a Windows platform and are accessible to a wide range of small- and mid-size businesses," said Southwell, an industry veteran that comes from Avaya. "This allows us to level the playing field for small businesses that need call center solutions that are on-par with their larger counterparts."
In addition to its traditional call center platform, Infratel has plans for full social media integration in the year ahead that enables agents to recognize user trends and sentiments. This added layer of information will ultimately give agents the tools they need to circumvent problems and reward brand loyalty.
The company has also differentiated itself by its ability to offer services in a range of delivery options that provide best-fit solutions for their customers including: premise-based, hosted, managed or Software-as-a-Service (SaaS) models.
"While we know that core call center functionality is critical to small- and medium-sized business, we’re also investing in social media integration as the notion of what constitutes a ‘call’ is going to evolve considerably over the next few years," said Southwell. "Our goal is to be a leader in making these innovative solutions accessible to the SMB market."
Infratel was founded in 1999 by managers and engineers from Genesys Labs (now an Alcatel-Lucent company) who had witnessed, firsthand, the challenges small- to mid-sized companies face with shrinking budgets and increasing demands. From its inception, Infratel’s goal has been to offer a world-class suite of contact center and interaction solutions designed primarily for small- and medium-sized businesses.
FOR MORE INFORMATION:
Dan Branley (206) 914-1231