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Insight Communications Selects ARRIS ServAssure™ Advanced for DOCSIS Customer Experience Management

SUWANEE, Ga. Jan. 31, 2011 ARRIS

ServAssure Advanced provides customer experience monitoring and performance tools to optimize the quality and capacity of DOCSIS® networks. More precise monitoring enables substantial improvements in available bandwidth and customer quality of experience (QOE), resulting in as much as 50-80% reductions in new trouble calls and 40-65% reductions in repeat trouble calls.  ServAssure Advanced offers operators the ability to proactively address network and customer service assurance while reducing mean-time-to-repair (MTTR).  These diagnostics, and expert recommendations provided by ServAssure Advanced, help operators improve customer satisfaction, increase network capacity and reduce operational costs with minimal CAPEX.  

Ishmel Goodrum

Insight Communications will also deploy ARRIS HouseCheck, which automatically collects critical device and network performance data associated with the specific service at the time of installation and immediately displays these parameters to the installer via a standard hand-held device. In addition, HouseCheck forwards and stores the data for on-going access by customer service representative, dispatchers, engineers, and the network operations centers. HouseCheck is available as a turnkey solution to customers who have deployed both ServAssure Advanced and ARRIS WorkAssure™ Workforce Automation.

Bryant Isaacs

www.arrisi.com/get/saa

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