BOSTON July 26, 2011 Interactions Corporation $12 million
The frustration associated with most existing traditional IVR systems has opened up a substantial market opportunity for Interactions. Companies continue to utilize speech recognition-enabled IVR systems to provide self-service automation, but these systems are not meeting the business’ or consumer’s expectations for providing quality customer service. Off-shoring, an additional strategy used in contact center savings, has generally not delivered a consistent high level consumer experience. In contrast, Interactions provides break-through self-service applications that deliver an outstanding customer experience while driving operational improvements and cost-efficiency. Providing these benefits has enabled the company to build tremendous momentum and earn the business of some of the world’s most well known brands.
Colleen Mullens I have to I want to.’
About Interactions Corporation
Boston, Mass. Indiana Texas
SOURCE Interactions Corporation