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Interactions Corporation Secures $12M in New Funding

BOSTON July 26, 2011 Interactions Corporation $12 million

Mike Iacobucci

The frustration associated with most existing traditional IVR systems has opened up a substantial market opportunity for Interactions. Companies continue to utilize speech recognition-enabled IVR systems to provide self-service automation, but these systems are not meeting the business’ or consumer’s expectations for providing quality customer service. Off-shoring, an additional strategy used in contact center savings, has generally not delivered a consistent high level consumer experience. In contrast, Interactions provides break-through self-service applications that deliver an outstanding customer experience while driving operational improvements and cost-efficiency.  Providing these benefits has enabled the company to build tremendous momentum and earn the business of some of the world’s most well known brands.

Colleen Mullens I have to I want to.’

Bob Davoli

About Interactions Corporation

Boston, Mass. Indiana Texas

MEDIA CONTACTS:
Phil Gray

[email protected]

Dan Fox

[email protected]

SOURCE Interactions Corporation

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