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ITIL Case Study Now Available from ITIL® to Help the IRS Deliver High Quality Best Management Practice and IT Services to its Client Base Using ITIL Best Practice Guide

WYCOMBE, England Jan. 31, 2011 ITIL case study ITIL best practice

best management practice

The IRS’s ITSM transformation education roadmap was built using some of the key principles outlined in Kotters eight step change process for organizational transformation.

Key principles include:

  • Awareness
  • Commitment
  • Conditioning
  • Empowering
  • Institutionalization

For further information on the ITIL case study or ITIL best practice please contact:

Rick Lemieux [email protected]

ITIL® is a Registered Trademark of The Office of Government Commerce in the UK and other countries

Best Management Practice e

About APM Group

The APM Group is a global Examination Institute offering accreditation and certification for knowledge-based workers. Our suite of certifications includes qualifications for project managers, IT service managers, risk managers and other knowledge-based workers.

For further information, please contact:

Amy Hopkins

Kate Winter


APM Group UK

Tel. +44 (0)1932 578800

Tel. +44(0)1494-452450


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