JUPITER, Fla. April 24, 2012 Board Certified Female Palm Beach Plastic Surgeon
"I remember hearing about Nordstrom allowing a customer to return tires for a refund even though the chain has never sold tires," said Dr. Goldberg. The idea that "the patient is always right even if they are not," has become the cornerstone of what Dr. Goldberg calls the "ultimate plastic surgery patient experience."
Dr. Goldberg believes that technology has been a key driving force in making her business model work. She has worked hard to create a very content rich experience for patients by employing YouTube, Facebook, and numerous other social media platforms. "We have well over 5,000 monthly visitors to our website, and patients see that we are different right away when they see the amount of ‘sales free’ information available," said Dr. Goldberg.
Dana M. Goldberg
"We have found that serving Starbucks, having enough staff to offer unmatched personal service, and constantly investing in technology has increased our bottom line in more ways than one," said Dr. Goldberg. Dr. Dana feels that being connected with patients and engaging them in their patient experience is critical for the medical practice of tomorrow, and every person on her staff is enabled to do whatever it takes to make a satisfied patient at all costs.
Dana Goldberg Palm Beach Palm Beach Gardens
Dana M. Goldberg M.D