LAS VEGAS July 13, 2011 Kentucky Community
With the initiative, KCTCS aims to save millions of dollars by streamlining administrative processes and improving the way the organization manages admissions, enrollment, financial aid, and information technology across the system. In the initial phase of the project, Blackboard Student Services(SM) – formerly Presidium Inc. – will work with KCTCS to enhance, centralize and manage operations in each of these areas, collaborating with institutional leaders on system-wide change management.
Gloria McCall Kentucky
KCTCS supports more than 106,000 students and approximately 10,000 faculty and staff at 16 colleges located on 68 campuses across the state. Working with Blackboard Student Services, KCTCS will implement a statewide relationship management system to support students in all areas of college life. The effort is part of a larger system-wide transformation initiative to deliver improved services to a growing number of students and faculty with cost-effective approaches that allow for a more sustainable, efficient use of resources.
The effort will provide integrated services, support and technology across the college system including service desk operations for recruitment and admissions, financial aid and student accounts, retention services and identity management. Students and faculty will gain access to on-demand phone, Web, chat and mobile support and will receive proactive voice and e-mail communications that anticipate their needs in key areas. Across the system, the changes will enable KCTCS officials to better measure outcomes and – through an integration with technology partners Intelliworks and Starfish Retention Solutions – provide a holistic approach to student lifecycle management including strategic enrollment management and proactive retention solutions.
Craig Chanoff Kentucky
Launched earlier this year with the acquisition of Presidium Inc., a leading provider of administrative and academic support services to hundreds of colleges and universities, Blackboard Student Services supports all aspects of the student lifecycle, including admissions and enrollment, financial aid, student accounts and IT helpdesks.
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SOURCE Blackboard Inc.