Kodak’s experienced team of Service and Support professionals will provide a range of Help Desk and on-site maintenance service offerings for the Silent Cubes WORM Solution storage units. The hard disk-based units provide an efficient, secure alternative to digital tapes and optical media for businesses’ long-term storage and data needs.
Through the new agreement, Silent Cubes customers will receive the option of Next Business Day, Priority, and 7 day/24 hour support from KODAK Service and Support. All Silent Cubes will be supported from Single Cube 4, 8 and 16 TB to multiple cubes attached to one Head Unit.
“KODAK Service and Support provides our customers with the added value of on-site personnel who have the knowledge and expertise to service long-term storage needs,” said Ernstfried Driesen, President and CEO, GID. “Kodak’s breadth of industry experience in service and customer satisfaction provides users with the peace of mind for a reliable installation and an easily accessible, trusted service organization. Using flexible, scalable service we can help our customers to effectively maintain business compliance with their stored files.”
KODAK Service and Support provides a range of expertise in strategic service solutions for meeting business needs and increasing overall customer satisfaction. Other worldwide services include on-site surveys, set-ups, installations, remote monitoring, supply chain support, and other expert and professional consulting.
Silent Cubes storage units come equipped with WORM technology and perform a range of data security features including resilient coding, data integrity, automated self-auditing, replication software, and abilities to detect hard disk errors and initiate auto repairs. As the amount of information in the digital landscape grows, the need to professionally integrate data between hardware and software also increases. Long-term disk-based archiving through storage provides an effective alternative to other output devices, such as digital tapes and optical media.
“Kodak recognizes the need to approach long-term storage and archiving through new solutions that help businesses to easily and securely manage critical information,” said Kathy Clas, Director, KODAK Service and Support. “Whether it’s a hospital backing-up patient files, or an IT group compiling information across business processes, WORM-based storage technology units like Silent Cubes provide a powerful file repository. Combined with Kodak’s host of professional services, organizations can effectively use their storage space for greater potential and long-term business use.”
KODAK Service and Support is made up of more than 3,000 professionals in 120 countries. It is a leading multi-vendor integrated services provider, delivering consulting, installation, maintenance and support services for commercial printing, graphic communications, document imaging, data storage and retail industries. KODAK Service and Support professionals are uniquely qualified to provide services that control costs, maximize productivity, and minimize business risk.
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