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Leading Online Retailer Selects inContact

SALT LAKE CITY April 25, 2012 cloud contact center software

The retailer has grown significantly through acquisition, leaving it with four disparate contact center locations that didn’t work together or enable them to leverage the pool of agents across all of their brands. Additionally, the company leverages an outsource contact center provider that used another separate system, providing limited visibility into the entire contact center operation.

The company selected inContact to power its operations due to:

  • Scalability –
  • Integration with RightNow Technologies CRM –
  • Support for multi-site locations –
  • Redundancy –

Paul Jarman

Additional Information

call center software solutions

Safe Harbor Statement: click here

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.


SOURCE inContact

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