SALT LAKE CITY April 25, 2012 cloud contact center software
The retailer has grown significantly through acquisition, leaving it with four disparate contact center locations that didn’t work together or enable them to leverage the pool of agents across all of their brands. Additionally, the company leverages an outsource contact center provider that used another separate system, providing limited visibility into the entire contact center operation.
The company selected inContact to power its operations due to:
- Scalability –
- Integration with RightNow Technologies CRM –
- Support for multi-site locations –
- Redundancy –
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