SARASOTA, Fla. Feb. 24, 2011 Florida LexJet Sarasota
The new offices are awash in the latest WiFi technologies, including Mediascape digital signage centers that provide real-time delivery tracking and various alert boards to keep account specialists updated on potential problems, like severe weather, that may affect product delivery.
"Since one of our policies is to connect our customers with a real person in less than ten seconds we will have an alert board that flags our customer specialists when someone is on hold so they can hop on the phone immediately and take care of the customer," explains LexJet’s CIO Pete Petersen. "We’re able to wirelessly project any screen from any system in our network so that we can make real-time, informed decisions for our customers. We’ll also upgrade our Cisco phone system platform for smart phone integration. Customer specialists can tie in their smart phones to their extensions so that they’re available anytime, anywhere. It’s really about making technology work for personal, customized support."