MIAMI Feb. 24, 2011
LivePerson, Inc. is a market leader in intelligent, real-time online customer engagement for sales and service. While LivePerson customers typically enjoy a 20% to 25% uplift in online sales conversions and a 40% increase in average order value, the software alone does not brings these results. Chat agents are "the secret sauce" of the LivePerson deployment." For this reason, LivePerson provides exceptional chat agent training for our customers to ensure optimal results in the live chat implementation process.
Aside from remote training, the LivePerson team also offers on-site sessions, typically travelling across the globe to provide a two and a half day workshop to our Enterprise customers. Within this training, LivePerson coaches agents the most effective ways of managing chat sessions and delivering a high standard of customer support, which strengthens the business’s brand.
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SOURCE LivePerson, Inc.