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Medallia Wins 2010 Product of the Year Award from Customer Interaction Solutions® Magazine

PALO ALTO, Calif. Feb. 1, 2011 Customer Interaction Solutions

Rich Tehrani Customer Interaction Solutions

Medallia Contact Center goes beyond simple operational metrics to ensure that quality human interaction occurs between agents and customers in contact centers. It supports contact centers with thousands of agents in diverse worldwide locations and multiple languages. In addition, it provides agent-specific coaching advice. Many Medallia customers have implemented the solution. They include one of the world’s largest travel services companies, operating in 140 countries, which gathers feedback from 200,000 business travelers each year and identifies 4,500 at-risk customers for immediate follow-up.

Medallia Mobile 2 for iPhone and iPad Advanced Insights Web Experience Text Analytics

Borge Hald

January 2011 Customer Interaction Solutions

About Medallia

www.medallia.com

www.medallia.com.

About Customer Interaction Solutions

Customer Interaction Solutions CIS Customer Interaction Solutions www.cismag.com

About TMC

Customer Interaction Solutions INTERNET TELEPHONY Unified Communications NGN InfoTECH Spotlight ITEXPO TMCnet.com 4GWE Smart Grid Summit M2M Evolution Cloud Communications Summit Social CRM Expo SIP Tutorial VIPeering Business Video Expo CVx Digium|Asterisk World StartupCamp MSPAlliance MSPWorld and more! TMC Events

Medallia Contact:

Jasmine Teer

Medallia PR

Page One Public Relations

[email protected]

+1 415-321-2348

TMC Contact:

Jan Pierret

Marketing Manager

203-852-6800, ext. 228

[email protected]

SOURCE Medallia

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