FARMINGTON HILLS, Mich. LAKE SUCCESS, N.Y. Feb. 3, 2011
Since 2006, Mercedes-Benz Financial Services has been responding to the needs of Mercedes-Benz dealers and their customers by creating and executing an aftermarket product offensive of six vehicle protection products that are branded Mercedes-Benz Financial Services and guaranteed to use genuine Mercedes-Benz parts installed by Mercedes-Benz-trained technicians when repairs are needed.
In creating these products which protect a customer’s investment and provides peace of mind, Mercedes-Benz Financial Services has partnered with best-in-class aftermarket product insurance underwriters who administer contracts and claims in addition to functioning as the back-office support for contract administration.
March 1, 2011
DealerTrack’s fully-automated and paperless workflow solution will streamline the selling process for Mercedes-Benz dealers by providing access to real-time rates, menu presentation tools and electronic contract submissions with preferred providers.
"This process will enable Mercedes-Benz dealers to reduce contract errors, increase Customer Satisfaction Index (CSI) scores and provide customers with complete legal disclosures to meet compliance requirements," said Raj Sundaram, senior vice president, solutions and services group at DealerTrack.
Mercedes-Benz Financial Services full line of aftermarket vehicle protection products and the years they were introduced include:
First Class Lease Protection
First Class Interior and Exterior
First Class Guaranteed Auto Protection (originally introduced in 2006)
First Class Wheel and Tire Protection Plus (originally introduced in 2006)
First Class Paintless Dent Repair
First Class Windshield Protection
About Mercedes-Benz Financial Services USA LLC
Farmington Hills, Mich. Fort Worth, Texas
USA the United States Canada Mexico Argentina Brazil Berlin, Germany
About DealerTrack ( www.dealertrack.com )
Safe Harbor for Forward-Looking and Cautionary Statements
Statements in this press release regarding the functionality of the DealerTrack Aftermarket Services platform, Mercedes-Benz dealer participation on such platform, the benefits to dealers of using the DealerTrack Aftermarket Services Platform and all other statements in this release other than the recitation of historical facts are forward-looking statements (as defined in the Private Securities Litigation Reform Act of 1995). These statements involve a number of risks, uncertainties and other factors that could cause actual results, performance or achievements of DealerTrack to be materially different from any future results, performance or achievements expressed or implied by these forward-looking statements.
SOURCE Mercedes-Benz Financial Services USA LLC