REDMOND, Wash. May 25, 2012 Otto Japan Inc.
In a competitive market, Otto Japan makes customer service its first priority and aims to find a balance between creativity and speed in its customer relations. It has particularly demonstrated its brand appeal online, with Internet sales showing an annual growth rate of approximately 20 percent. With the goal of continued growth, Otto Japan recognized the importance of speediness in efficiency and sought to reform its information platform. Leveraging an upcoming expiration of Notes, the company chose to install Microsoft Corp.’s public cloud service after also considering Google Apps.
To quickly transition to Office 365, it requested installation support from its business associate Kyoritsu Computer & Communication Co. Ltd., which helped make the migration more effective.
"If we were allowed to spend one year on migration, we probably could have carried it out by ourselves. But if we spent time doing that, the benefits of adopting cloud services would be weakened," Kita said.
Since the company moved to the cloud, Kita estimates that administrative man-hours have decreased by approximately 30 percent. To optimize IT costs over a life cycle of four to five years, approximately 400 users companywide have adopted Office 365 as a global information-sharing environment, and many executives are now using email on company-provided smartphones and tablet PCs.
"The final important point was being able to use the system globally without issues," Kita said. "Since our employees have to make many trips abroad, a service that allows us to use it freely around the globe was a precondition for adoption."
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SOURCE Microsoft Corp.