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Minneapolis 311 Receives its 2 Millionth Call to Lagan-Powered Contact Center

SUNNYVALE, Calif. Feb. 3, 2011 Lagan KANA Software Minneapolis

Don Stickney Minneapolis



  • August 2007
  • As a way to support a 311 Virtual Agent Program so that agents can handle calls from home, improving worker satisfaction, enhancing service delivery and reducing costs to government
  • September 2008
  • As a community policing tool for reports such as graffiti and suspicious activity, freeing up police to focus on true citizen emergencies and crime solving
  • As a physical backup to 911, qualifying the city to receive a COPS grant

David Moody

About Lagan

Lagan Technologies, now part of KANA Software, Inc., is the global leader in G2C (government to citizen) technology connecting government and citizens worldwide. It enables governments and citizens to communicate online, on the phone and on the move. With 200 public sector customers worldwide, Lagan helps local governments serve the everyday interests of more than 60 million citizens.

Lagan’s solutions for CRM and Enterprise Case Management (ECM) have been designed to streamline the service delivery functions of government, enabling improved efficiency and more citizen-centric public services. Lagan ECM manages the interactions between citizens and government and provides full CRM support for a wide variety of government service delivery processes. Lagan’s solutions have proven utility for state and local governments and offer a range of flexible delivery methods: on-premise, on-demand and hosted. [email protected]

About KANA Software, Inc.

NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.


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