ANN ARBOR, Mich. April 24, 2012 ForeSee
Meanwhile, the quarterly update of the ACSI E-Government Satisfaction Index, also included in today’s report, shows that satisfaction with federal government websites remains high. The E-Government Satisfaction Index scores 75.2 on ACSI’s 100-point scale. More than 300,000 survey responses were collected during the first quarter of 2012 to produce the Index. Satisfaction, though high, has hit a plateau and hasn’t varied more than 0.3 from the current score over the last seven consecutive quarters.
Satisfaction with government websites drive government efficiency by increasing the likelihood that citizens will turn to the website before other more costly channels. High satisfaction also increases the likelihood of positive word of mouth recommendations. As smartphones and other mobile devices continue to proliferate, government agencies will have another efficient channel with which to serve its constituents .
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