If your modem refuses to hang up a connection, it’s most likely time to replace it. Thursday, June 21, 2001 Modem disconnection problems If your modem refuses to hang up a connection, it’s most likely time to replace it.
Sometimes, older modems may not hang up properly, and you may need to actually shut down the PC and reboot in order for the phone line to clear. In almost every case, the problem is with the modem itself. Modems use a small relay to connect or disconnect the phone line. If the relay fails or becomes very dirty (which can happen over time), it may jam and refuse to release the connection until power is removed. You’ll need to replace that defective modem. For modem exchange or upgrade information, you should contact the modem’s manufacturer.
Formerly part of Computer Currents, Stephen J. Bigelow’s Computer Advisor column has been resurrected on computeruser.com as a daily tech tip column. Find Stephen at www.dlspubs.com.