The videos, developed based on data collected from over 14 million vehicle inspections, have been added to MPi’s comprehensive, World Class Inspection service offering to a) help service advisors better communicate to their customers the benefits of the services recommended by their technicians; and b) provide useful information to the service advisors on the technical aspects related to needed work. Designed to compliment MPi’s Recommended Action Plans™ and Know Your Vehicle™ reports, these new videos help the consumer feel more confident in their service buying experience and provide an enhanced relationship with their dealership.
The videos are accessible in MPi’s EDGE vehicle inspection software, as well as in an MPi customer secure web portal at no additional charge. The videos explain the recommendations in very simple terms and are used as follows:
Service Advisor Videos:
b. Customer Videos:
The customer videos are approximately 30 seconds each and can be used in two ways:
- The service advisor can quickly show the customer the video at his computer at the dealership to explain why it is so important to get the work completed and sell the customer on the needed work
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SOURCE Mobile Productivity, Inc.