HORSHAM, Pa. Jan. 25, 2011 Customer Interaction Solutions
In response to the industry need for an increased level of security, NCO developed the eSCCP solution for its clients’ customers who submit payments via telephone. This industry-leading process provides an option to temporarily remove a live agent from handling credit-card information by transferring the caller to an automated system where agents cannot hear or see any credit card information submitted by the customer.
The eSCCP solution adapts industry PCI-compliant methods to isolate the input of credit-card numbers from agents and/or recording with a flexible environment for the eSCCP to:
- Accept a customer call transferred from an NCO agent
- Prompt the customer for a credit card number and an amount to be applied to a payment.
- Respond to the customer that the credit card has been appropriately charged or provide an option to use a different card if an entered credit card number is declined.
- Transfer the customer back to the originating agent.
Rich Tehrani Customer Interaction Solutions
January 2011 Customer Interaction Solutions www.cismag.com
Customer Interaction Solutions’ www.ncogroup.com
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SOURCE NCO Group, Inc.