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Network Preparedness And Recovery Top-of-Mind For AT&T As Hurricane Season Nears

MIAMI May 22, 2012

The PS-Prep certification reflects AT&T’s commitment to keeping our networks up and running in the face of a natural or man-made disaster so consumers, businesses and emergency responders can communicate during and after these events.  

$600 million

The ability to quickly respond in the wake of a disaster is critical to maximizing network reliability. AT&T conducts readiness drills and simulations throughout the year to ensure our networks are prepared and our personnel are ready to respond at a moment’s notice. Additionally, the AT&T Global Network Operations Center monitors our networks 24/7.

Marshall Criser, III $95 billion

AT&T has continued to enhance network redundancy in hurricane-prone areas by installing more back-up and permanent generators at critical cell sites and switching facilities; locating critical equipment in less vulnerable areas; upgrading electronics critical to network operations above expected flood levels; and protecting physical facilities against flooding.

Additional AT&T standard pre-storm network preparations include:

  • Adding capacity to the wireless network to accommodate increased call volume.
  • Testing the high-capacity backup batteries located at every cell site.
  • Distributing extended battery life and portable generators and maintaining existing fixed generators.
  • Topping off generators with fuel at cell sites and central and field-level switching facilities.
  • Using natural gas in some of the permanent generators to eliminate the need to refuel.
  • Staging generators in safe locations for their immediate deployment once a storm has passed.

 

Response equipment readied in the wake of a storm includes:

  • Mobile cell sites and mobile command centers
  • Emergency communications vehicles
  • A self-sufficient base camp, complete with sleeping tents, bathrooms, kitchen, laundry facilities, on-site nurse and more than 10,000 meals ready to eat (MREs)
  • Hazmat equipment and supplies
  • Technology and support trailers to provide infrastructure support and mobile heating ventilation and air conditioning
  • Internal and external resources for initial assessment and recovery efforts

 

Just as we prepare our networks and personnel, AT&T encourages residents and small businesses to consider the following recommendations in preparation for this year’s hurricane season.

Consumer Tips:

  • Keep your wireless phone batteries charged at all times.
  • Keep your wireless phone dry.
  • Have a family communication plan in place.
  • Program all of your emergency contact numbers and e-mail addresses into your mobile phone
  • Forward your home number to your wireless number in the event of an evacuation.
  • Track the storm and access weather information on your wireless device. U-verse Live TV ®
  • Camera phones provide assistance.
  • Take advantage of location-based mapping technology.  FamilyMap

 

Small Business Tips:

  • Set up a call-forwarding service to a predetermined backup location.
  • Protect hardware/software/data records/employee records, etc.
  • Outline detailed plans for evacuation and shelter-in-place plans.
  • Assemble a crisis-management team and coordinate efforts with neighboring businesses and building management.
  • Consider a back-up cellular network.

 

Maximizing Service During and After a Hurricane:

  • Try text messaging
  • Be prepared for high call volume.
  • Keep non-emergency calls to a minimum

 

www.att.com/vitalconnections

*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.


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SOURCE AT&T Inc.

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