MIAMI May 22, 2012
The PS-Prep certification reflects AT&T’s commitment to keeping our networks up and running in the face of a natural or man-made disaster so consumers, businesses and emergency responders can communicate during and after these events.
The ability to quickly respond in the wake of a disaster is critical to maximizing network reliability. AT&T conducts readiness drills and simulations throughout the year to ensure our networks are prepared and our personnel are ready to respond at a moment’s notice. Additionally, the AT&T Global Network Operations Center monitors our networks 24/7.
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AT&T has continued to enhance network redundancy in hurricane-prone areas by installing more back-up and permanent generators at critical cell sites and switching facilities; locating critical equipment in less vulnerable areas; upgrading electronics critical to network operations above expected flood levels; and protecting physical facilities against flooding.
Additional AT&T standard pre-storm network preparations include:
- Adding capacity to the wireless network to accommodate increased call volume.
- Testing the high-capacity backup batteries located at every cell site.
- Distributing extended battery life and portable generators and maintaining existing fixed generators.
- Topping off generators with fuel at cell sites and central and field-level switching facilities.
- Using natural gas in some of the permanent generators to eliminate the need to refuel.
- Staging generators in safe locations for their immediate deployment once a storm has passed.
Response equipment readied in the wake of a storm includes:
- Mobile cell sites and mobile command centers
- Emergency communications vehicles
- A self-sufficient base camp, complete with sleeping tents, bathrooms, kitchen, laundry facilities, on-site nurse and more than 10,000 meals ready to eat (MREs)
- Hazmat equipment and supplies
- Technology and support trailers to provide infrastructure support and mobile heating ventilation and air conditioning
- Internal and external resources for initial assessment and recovery efforts
Just as we prepare our networks and personnel, AT&T encourages residents and small businesses to consider the following recommendations in preparation for this year’s hurricane season.
- Keep your wireless phone batteries charged at all times.
- Keep your wireless phone dry.
- Have a family communication plan in place.
- Program all of your emergency contact numbers and e-mail addresses into your mobile phone
- Forward your home number to your wireless number in the event of an evacuation.
- Track the storm and access weather information on your wireless device. U-verse Live TV ®
- Camera phones provide assistance.
- Take advantage of location-based mapping technology. FamilyMap
Small Business Tips:
- Set up a call-forwarding service to a predetermined backup location.
- Protect hardware/software/data records/employee records, etc.
- Outline detailed plans for evacuation and shelter-in-place plans.
- Assemble a crisis-management team and coordinate efforts with neighboring businesses and building management.
- Consider a back-up cellular network.
Maximizing Service During and After a Hurricane:
- Try text messaging
- Be prepared for high call volume.
- Keep non-emergency calls to a minimum
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
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SOURCE AT&T Inc.