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New book focuses on customer service as a combined feature of information technology

Foundations of IT Service Management: The Unofficial ITIL v3 Foundations Course in a Book by Brady Orand preps students and executives on using information technology as a service provider HOUSTON (MMD Newswire) April 29, 2009 — Foundations of IT Service Management: The Unofficial ITIL v3 Foundations Course in a Book by information technology service management instructor Brady Orand is programmed to prepare readers for the Information
Technology Infrastructure Library v3 Foundations exam and to promote information technology as a service provider – not just a technology provider.

Orand, who has taught the Information Technology Infrastructure Library concepts to thousands of students for many years, wanted to bring the formal classroom training to Foundations of IT Service Management for those without the extra money or time.
Understanding these limitations, Orand realizes that "the demand for knowledge continues to grow." Information Technology Infrastructure Library is explained in the book through case studies and real-life examples.

Also intended for information technology managers, directors and chief information officers, Foundations of IT Service Management follows the current third version of the Information Technology Infrastructure Library, which focuses on the service lifecycle of the information technology industry. "As businesses strive to cut costs in this economy while still improving competitiveness, information technology is one of the first targets of cost-cutting," says Orand.
"Information technology must begin to position itself as a service provider and focus on the value of the services that they provide to the business."

For more information or to request a free review copy, members of the press can contact the author at . Foundations of IT Service Management: The Unofficial ITIL v3 Foundations Course in a Book is available for sale online at Amazon.com, BookSurge.com and through additional wholesale and retail channels worldwide.

About the Author
Brady Orand, an information technology service management instructor for thousands of students in companies throughout North America, has been in the information technology field for more than 20 years. Orand has a Bachelor of Science degree in computer engineering from the University of Kansas and a Master of Business Administration degree from the University of Phoenix. He has utilized his training as a product developer, consultant and information technology service management trainer for companies such as Intel, BMC Software and Accenture. Orand currently lives in Houston with his wife.

MEDIA CONTACT:
Brady Orand
Phone: (713) 584-9678
E-mail:
Web: www.itilyabrady.com

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