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New FPL Power Tracker online map is now live, providing customers with easy access to outage information

JUNO BEACH, Fla. July 14, 2011 Florida Power

The map mirrors the information provided to customers who call FPL’s customer care center and is based on data updated every 15 minutes, 24 hours a day. Clicking on an outage icon reveals detailed information, including:

  • The time that an outage began or was reported
  • The number of FPL customers affected by a particular outage
  • The cause of an outage
  • The latest status report on the progress of the restoration
  • The estimated time that power will be restored

In any outage, FPL strives to provide customers with an accurate estimate of when power will be restored. This estimate is based on a number of factors, including the outage’s cause, the current availability of restoration crews and equipment, and the complexity of the repair. Throughout the restoration process, FPL may revise a restoration estimate if conditions change or new information arises.

Tim Fitzpatrick

FPL’s overall service reliability ranks among the best in the nation. Over the past four years, the company has reduced the average number of outages its customers experience by more than 30 percent.

Power outages occur for myriad reasons. In Florida, the lightning capital of the nation, weather contributes to outages every day. Coastal wind gusts can blow debris into overhead power lines. Heavy downpours can flood underground power lines. Lightning can strike essential electrical equipment.

Beyond the weather, animals such as iguanas and squirrels can infiltrate substations, inadvertently triggering outages. And one of the most frequent causes of power outages and flickers is vegetation – tree branches, palm fronds and other plants – coming into contact with electrical equipment.

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