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New Natural Voice Technology Allows for Faster, Easier Access to OnStar Services

DETROIT Jan. 26, 2011

The more flexible voice recognition system makes it easier for subscribers to navigate services and features through its ability to understand voice commands in a natural manner. Users can simply say, "I need to make a phone call," instead of going through a prompt and using more formal language like, "dial" or "call."  

Natural voice technology also allows subscribers to connect with the OnStar Virtual Advisor to access personalized weather and traffic updates by saying common phrases including, "get traffic info," or "what’s the weather today?"  Through text-to-speech technology, subscribers will instantly receive their requested update from an OnStar Virtual Advisor.

Scott Kubicki

Louisiana New York Minnesota

Michael Thompson

OnStar and Nuance are also collaborating to develop uNav, a new self-service feature that allows subscribers to quickly receive directions to a destination using an automated voice system after pressing the blue OnStar button.


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