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New SYZMO Remote Monitoring for MBX-Built Server Appliances Maximizes Application Uptime for Appliance-Based Software

SAN FRANCISCO Feb. 14, 2011 MBX server appliances

Customized for each customer application and installed on MBX-built hardware, SYZMO continuously feeds appliance operational data to the MBX data center for detection of anomalies that indicate a risk of component or system failure. Significant changes in CPU power, fluctuating system temperatures, drive failure, excessive restarts or other key indicators trigger automatic alerts, allowing swift intervention to avoid application downtime.

MBX’s ability to tailor the SYZMO software to the monitoring needs of the specific application makes it possible to flag non-standard events and anomalies such as tampering with an intrusion prevention switch or generation of any system-level messages. This minimizes the risk of malfunction by enabling more precise and thorough measurement of system operation.  

Benefits for software vendors utilizing an appliance-based delivery model include:

  • Predictive failure capabilities,
  • Portal-based end user access to real-time appliance health information,
  • Improved customer service and satisfaction

Software vendors have the option to monitor portal data and resolve alerts themselves, engage MBX to provide 24x7x365 monitoring services and advise them when problems occur, or contract with MBX for full support including both monitoring and problem resolution with end users.

Justin Formella

San Francisco

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