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NewVoiceMedia Announces 400 per Cent Year-on-Year Growth

LONDON May 22, 2012

NewVoiceMedia, $1.6m $0.4m

Customers in total have increased by 40 per cent, with big name brands such as Cunningham Lindsay, one of the largest loss adjusting and claim management companies in the world, and Lumesse, a global leader in integrated talent management solutions, all taking advantage of NewVoiceMedia’s ContactWorld service. This surge in new customer wins is a direct result of the company’s investment into providing technology that revolutionises the customer experience throughout sales, marketing and customer service functions.

mid-call IVR service

Jonathan Gale

Red Herring Europe

ISO27001 certification Trust Centre

About NewVoiceMedia

ContactWorld from NewVoiceMedia is an enterprise-class contact centre, delivered via a true multi-tenant cloud architecture. Our customers benefit from fast, flexible and cost effective access to contact centre capabilities that would normally be very complicated, expensive and slow to acquire, integrate and use.

ContactWorld offers customers an incredibly rich suite of integrated call centre technologies. We leverage the cloud to provide complex data driven routing of calls so they are delivered to the correct agents. We provide them the technology and information to resolve more enquiries first time, resulting in a more rewarding interaction between agents and customers.

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SOURCE NewVoiceMedia

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