MERRILLVILLE, Ind. Jan. 17, 2011
The new functionality, developed by iFactor Consulting, uses a combination of NIPSCO’s geographic information system (GIS) and Microsoft Bing Maps.
When a streetlight is reported, NIPSCO receives an incident report that includes all details related to the streetlight outage. The report contains such details as the streetlight pole number, address, wattage and light type, as well as information reported by the customer, including their name, contact information and additional notes about the outage. With this information, NIPSCO can quickly route the ticket to the appropriate department for repair. If the customer provides an email address, NIPSCO will notify the customer once the streetlight has been repaired.
The online tool also provides a status of the light, in case someone else has already reported the outage. For those customers who are unable to access the online tool, they can still call our 24-hour customer service center to report the streetlight at 1-800-464-7726.
StreetLightOutages.com North America
Merrillville, Ind. Indiana www.nipsco.com .
SOURCE Northern Indiana Public Service Company