(1888PressRelease) NorthStar Utilities Solutions announced today that National Water and Sewerage Authority (NAWASA), located in St. Georges, Grenada has selected NorthStar CIS for their customer relations management and utility billing system.
OTTAWA – NorthStar Utilities Solutions, a division of Harris Computer Systems, announced today that National Water and Sewerage Authority (NAWASA), located in St. Georges, Grenada, West Indies, has chosen NorthStar CIS for providing its customers superior customer relations management and utility billing. The NAWASA CIS project implementation includes NorthStar CIS, Executive Information System, eDocs and Reports AnyWhere.
NAWASA is embarking on a 5-year Strategic Plan to become a leading utility in the Caribbean region by delivering superb quality water services and an improved customer experience. “With our investment with NorthStar, we envision this as an important step for us to invest in our utility’s customer services operations that gives our staff the tools to deliver excellent customer service as we move into 2010 and beyond” said Terrence P. Smith, NAWASA’s Chairman of the Board. NAWASA’s mission statement is “To provide customers with a safe, adequate and reliable water supply and safe disposal of waste water, in a viable and efficient manner, that meets and exceeds customer expectations, and ensures the development of our organization, communities and our nation” to its 40,000 customers.
“After an extensive selection process, we felt that NorthStar provided the best combination of price, performance and customer service. We are very excited to partner with NorthStar for this project,” said Dr. Anurag Sinha, Information and Communication Technology (ICT) Advisor to the Prime Minister’s Office in Grenada. “A recent visit with many customers of NorthStar proved invaluable as we made our final decision.”
“NAWASA was looking for a long-term trusted partner to help execute their strategic vision for the future. They have established a comprehensive plan and are committed to providing convenient access to quality water while contributing to public health and environmental benefits for the sustainable economic development of Grenada. We are looking forward to helping them achieve their long-term goals and are extremely excited about adding NAWASA as our fourth customer in the Caribbean,” remarked Rob DiMurro, General Manager for NorthStar Utilities Solutions.
“We look forward to a long and productive relationship with NAWASA,” said Ken Hayes, Vice President of Sales and Marketing for NorthStar Utilities Solutions. “We are excited to help them continue to deliver on their long tradition of excellence and customer service.”
About National Water and Sewerage Authority (NAWASA):
NAWASA is located in The Carenage, St. George’s, Grenada, West Indies, in the Eastern Caribbean. Grenada is known as “The Spice Isle of the Caribbean,” Grenada is well known for its nutmeg, cinnamon, ginger and vanilla. Nutmeg is the most abundant spice, and Grenada produces about a third of the world’s supply. Grenada is a popular Caribbean resort destination for many tourists from around the world with its unique island charm, beautiful beaches, and mild tropical climate.
About NorthStar Utilities Solutions:
NorthStar has been serving the utility market for more than 30 years. NorthStar provides utilities with integrated solutions for customer information and billing, financial management and meter data management. Our 200 customer in North American and the Caribbean, benefit from our solutions that let utilities manage their revenues, deliver superior customer service and improve efficiencies while reducing total cost of ownership.
For additional information contact:
Vice President of Sales and Marketing
NorthStar Utilities Solutions
A division of Harris Computer Systems
256-686-1278 or 256-642-6368
khayes @ northstarutilities.com
For more information on NorthStar Utilities Solutions and the NorthStar product suite please visit our website at www.northstarutilities.com.
About Harris Computer Systems:
Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to public power and water markets as well as all levels of local government throughout North America. Harris’ focus is on creating long-term relationships with our customers and ensuring that we meet the changing needs of our customers over time.
For further information on Harris Computer Systems, please visit our website at http://www.harriscomputer.com or call 888-847-7747.