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Norton Introduces NortonLive Ultimate Help Desk to Tackle Consumer Tech Problems

MOUNTAIN VIEW, Calif. Feb. 1, 2011 NortonLive Ultimate Help Desk

Third-party studies show consumers prefer professional technology services offered remotely compared to in-home or phone support services(1).  In a recent survey commissioned by Norton and conducted by Harris Interactive®, 64 percent of respondents have experienced problems with their computers, 56 percent have experienced problems with their digital devices, and 31 percent said they usually make things worse when they try to fix things themselves(2). NortonLive Ultimate Help Desk offers consumers peace-of-mind knowing that an affordable service from a trusted source is available anytime problems arise, and they don’t have to leave home to get the help they need.

Rob Brothers

NortonLive services provide consumers with two different remote help desk services to meet their varying needs:

NortonLive Ultimate Help Desk

NortonLive Rescue Me,

Kevin Chapman

Pricing and Availability

Canada US$19.99 US$199.99 US$49.99 US$29.99 US$299.99 US$69.99 US$4.99

About NortonLive

About Norton by Symantec

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About Symantec

About the Survey

the United States December 15

(1)  “Managing the Digital Home: Installation and Support Services; Customer Support in the Digital Home,” Park Associates 2009

December 2010

Media Contacts:

Grace Kim

Norton by Symantec

+1 (424) 750-7593

[email protected]

Louis Cheng

Edelman Public Relations

+1 (650) 762-2814

[email protected]

SOURCE Norton by Symantec

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