WALTHAM, Mass. Jan. 19, 2011 intelligent workload management
Furthermore, the Association of Service Professionals recently named Novell one of the top 10 companies for best web support in 2010. Novell joined other leading vendors, including CheckPoint Software Technologies, Cisco Systems, IBM, Juniper Networks and Microsoft, who were recognized for excellence in online support. Winners were selected based on 25 separate performance criteria covering usability, design and navigation, knowledgebase and search implementation, interactive features and overall customer experience.
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