Key feature updates include:
– Article Comments: Blog style in-line comments beneath selected articles so visitors can interact with each other on article content
– Enhanced Article Feedback: Article Feedback and Voting enhancement that allows better tracking of how documentation is serving customers
– RSS Capability: RSS feeds allow customers to stay informed with the latest article posts.
Additionally, multiple enhancements have been made to the application’s core system as well as to the knowledge base, help desk, asset management and reporting tools, making it the most efficient Novo application ever.
“A key feature of 4.8 is the new customizable customer portal home page, giving administrators the ability to share important company news with application users,” state Rich Hunter, CEO. “Agents will be able to find information faster than ever in the attractive, new search hub.”
About Novo Solutions
Novo Solutions is a leading provider of scalable, easy to use web based help desk, customer support and knowledge management solutions. For more information on the Novo Suite of Customer Support Software products go to the company's website at www.novosolutions.com.
Name: Anne Sych
Company: Novo Solutions
Email: [email protected]
Address: 516 S. Independence Blvd. Suite 205
City: Virginia Beach
Novo Solutions, Inc.
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