Israel April 24, 2012
Latest Annual Survey of Objet Customers Shows Another Year of Increases in Overall Satisfaction and Satisfaction With Customer Service, Product Performance and Product Reliability
Video: Watch the video to see what customers say about Objet ‘ s products and customer service
Approximately 80% of respondents said their general satisfaction with Objet was "high" or "very high"; and a similar percentage said they were either "likely" or "very likely" to recommend Objet to others customers. Perceptions of Objet 3D Printers’ performance also rose from 2010 to 2011, with strong gains in marks related to ease of use, ease of maintenance, reliability, and overall satisfaction with the Objet 3D printers.
The percentages of customers who gave Objet the highest mark (5 out of 5) for various aspects of service rose almost 12%. Specifically, 82% said their satisfaction with local service and support was "high" or "very high" (i.e. 4 or 5 out of 5), while 79% gave the same top rating for the service and support provided to customers under Objet’s various service contract offerings.
The high scores for product reliability and customer service were rated as highly significant in Objet customer’s purchasing decision matrix. 82% of the surveyed customers said that reliability and service were among the key parameters when selecting an Objet 3D Printer. Of all parameters considering during the purchasing process, reliability and service were rated third most important, right after accuracy and surface finish.
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The comments of Jürgen Fuchs, Head of Rapid Prototyping at B. Braun Melsungen AG, are typical of many Objet customer views. He said: "I have always been very satisfied with the service and new developments provided by Objet and hope it stays that way."
Objet also rated highly in comparison to other 3D printing technologies. Two-thirds (66%) of Objet customers ranked their satisfaction with Objet compared to other vendors as "high" or "very high". Between 79% and 90% ranked Objet model quality and resolution as "higher" or "much higher" over other models, depending on the specific technology.
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