RICHFIELD, Ohio Feb. 1, 2011 OEConnection LLC,
The latest release of ServiceAdvantage includes new features and functionality that enable service departments to maximize every customer service visit and capture more sales opportunities regardless of the make of the vehicle. Customizable by vehicle and dealership, the new service menu tool assures that dealerships are presenting the right services, at the right time, and at the right price. VIN-decoding, time-based maintenance cues, and previously-declined service alerts are automated features that help advisors become more efficient, more sales-focused and more customer-centric.
The all-makes capability of ServiceAdvantage answers the growing trend among dealerships to service all of their customers’ vehicles – whether that includes new model cars purchased through the franchise, used cars off the dealer lot, or others. With maintenance menus specific to virtually all makes and models, ServiceAdvantage helps Advisors capture sales opportunities for non-franchise vehicles while retaining customer loyalty for the next vehicle purchase.
Steve Reeling, OEConnection Service Business Lead, added, "Beyond the technology, ServiceAdvantage offers dealerships something that other providers cannot: extensive configuration and training services along with ongoing customer support from knowledgeable professionals with automotive industry expertise."
February 5-7 San Francisco
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SOURCE OEConnection LLC