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OnStar Advisors Bridge Gap in Emergencies

DETROIT April 27, 2012

First Assist allows OnStar Emergency Advisors to provide immediate medical advice and guidance to victims in distress while they wait for first responders to arrive. These Advisors are certified by the National Academies of Emergency Dispatch (NAED) to provide Emergency Medical Dispatch (EMD) to people in need.

On Thursday evening, OnStar’s First Assist service was named a Gold Edison Award winner in the Innovative Services, Personal Safety/Security category. OnStar FMV, the company’s new aftermarket product, also won a Gold Edison Award for Best New Safety/Security Product in Transportation. First Assist is offered to both traditional OnStar and FMV subscribers.

Nick Pudar

OnStar Emergency Advisors are trained to obtain critical information on a crash victim’s condition and use the information to provide important first-aid instruction to victims or those who may be assisting them. While one Emergency Advisor is providing guidance to the victim(s), another Advisor is contacting local authorities to share information like vehicle location and specific crash details.

Jim Lanier

OnStar deployed the service as a pilot in late 2010 and since has been averaging more than 1,200 EMD calls each month.

EMD guidance revolves around ensuring the general safety of the individual(s) involved. It can include advice related to bleeding control, airway management, coaching CPR or even helping deliver a baby.

Marvin Sponaugle

"I gave the [Advisor] my [cell phone] number and he called me back so I could get closer to the man in need," said Sponaugle. "He gave me instructions to check if he was breathing and so [OnStar] should be in every vehicle because it could possibly help save more lives."

OnStar Advisors who seek to be Emergency Advisors are extensively trained. This process includes holding an exemplary OnStar track record, weeks of internal OnStar Emergency courses and specialized training by the NAED.

Over the past 16 years, OnStar’s Emergency Advisors have responded to more than 1 million Emergency Service calls and have directed numerous first responders to crash and other emergency scenes.  First Assist service expands OnStar’s portfolio of safety, security and connectivity services.

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Thomas Edison

SOURCE General Motors

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