“Our business presence communications allow companies to improve customer collaboration by intelligently connecting customers to the employee who can best serve them at any moment regardless of where the employee happens to be or what type of device they are using,” said Pat Kelly, CEO of OnState Communications. “By utilizing Bandwidth.com’s nationwide all-IP FlexNetwork, we are able to offer a robust virtual call center software solution that increases employee efficiency, enhances customer support and sales, and decreases communication costs.”
Cognex Corporation, the global leader in vision-based inspection, guidance and identification systems, has benefited from the partnership between Bandwidth.com and OnState. Said Bill Enloe, project manager at Cognex, “Having the OnState cloud-based call center solution delivered on Bandwidth.com’s FlexNetwork to our multiple office locations has provided the reliable, high-quality solution we require to ensure our customers can reach us anytime, anywhere.”
For companies that rely on call centers for sales or customer support, reliability and quality-of-service are key. Bandwidth’s FlexNetwork is architected with full geographic redundancy, with separate signaling and audio facilities for reliability and flexibility. When this is combined with OnState’s cost-effective virtual communications, the resulting solution is one that is highly available, easily scalable, and encourages customer collaboration through multi-modal interfaces like voice, chat, and web.
“Bandwidth’s FlexNetwork is the voice network of choice for Internet-enabled, voice 2.0 applications like OnState’s business presence communications system,” said Todd Barr, VP of Marketing at Bandwidth.com. “With access to our nationwide footprint and next-generation, legacy free network technology, OnState can deliver the voice reliability companies need to enhance support and sales, particularly in multi-location enterprises.”
OnState’s call center solutions on Bandwidth’s FlexNetwork is available immediately in the form of a resilient, pay-as-you-go SaaS model. The business presence communications solution can be layered on top of existing communications equipment, or can be used as a standalone communications and collaboration system that provides advanced monitoring, reporting, and analysis through its incorporated metrics suite.
As the proud owner of the FlexNetwork, a purpose-built, IP voice network, Bandwidth.com, a nationwide CLEC, has rocketed toward the top of the business VoIP market with a combination of rock-solid services, business-class support and a strong, stable balance sheet. Bandwidth.com has been recognized as the fastest growing private telecom company in the US by Inc. Magazine for 3 years running (2006-2008), and is on pace to deliver over 4 billion minutes of voice traffic in 2009. As a complete business communications provider, Bandwidth.com offers SIP Trunking, the Phonebooth OnDemand cloud phone system for SMBs, and data and managed network services – all supported by in-house, 24/7/365 customer service. For more information call (800) 808-5150, or visit http://bandwidth.com.
About OnState Communications, Inc.
OnState provides real-time on-demand, business presence virtual call center solutions that are highly-functional and scalable. Using the company’s patented technology, OnState’s solutions ensure that your customers connect with the proper employee on the first try, every time, independent of location or device, including existing telephony infrastructure, hard phones, soft phones, mobile phones, and communications collaboration tools. Founded by telecom pioneers who launched GeoTel Communications (acquired by Cisco Systems), OnState’s mission is to reduce business communication costs dramatically with its software-only, on-demand solutions. For more information, email: [email protected], call: +1 617-934-0381, toll-free 866-532-5036, or visit OnState on the web at http://www.onstate.com.