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Operators Want Higher Smartphone Revenues, But Need to Educate Customers on Using Advanced Features

BARCELONA, Spain Feb. 14, 2011

Key findings include:

  • Smartphone support calls increase burden on call centers:
  • Service providers are leaving money on the table with their smartphone customers:
  • New tools and technologies are needed to empower call center agents to support customers:

" Ari Banerjee .

Rebecca Prudhomme

Amdocs Customer Management offers a complete portfolio of solutions designed to ensure seamless, efficient customer interactions across the sales and service cycle.

December 2010 consumer survey

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September 30, 2010 December 7, 2010 February 8, 2011


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