BARCELONA, Spain Feb. 14, 2011
Key findings include:
- Smartphone support calls increase burden on call centers:
- Service providers are leaving money on the table with their smartphone customers:
- New tools and technologies are needed to empower call center agents to support customers:
" Ari Banerjee .
Amdocs Customer Management offers a complete portfolio of solutions designed to ensure seamless, efficient customer interactions across the sales and service cycle.
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Amdocs’ Forward-Looking Statement
September 30, 2010 December 7, 2010 February 8, 2011