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Panviva and Health New England Present How-to Workshop at World Congress Summit on Leveraging Superior Customer Service

  • HNE’s customer satisfaction success story
  • Panviva’s unique methodology for improving call center metrics while lowering costs
  • Breakthrough strategies for delighting and retaining your customers.

“HNE is pleased to share our experience with the SupportPoint program in our Member Services Department. We believe the tools have allowed us to improve overall service to our constituents while simultaneously streamlining the process for our call center representatives,” said Peter Lore, Member Services Manager, Health New England.

For more information about this World Congress Summit event,visit this link.

About Panviva

Panviva is the developer of SupportPoint, the world’s leading Business Process Guidance system (a real-time desktop guidance solution). Over 200,000 users across 37 countries rely on SupportPoint daily to guide them through complex processes and policies in real-time. Among Panviva’s customers are BUPA, Blue Cross, Medibank, Health New England, AvMed, Gundersen Lutheran, BT, Caterpillar, National Australia Bank, WestPac, Stellar, Fosters, and the many others who use SupportPoint to reduce operating costs while improving performance and compliance. For further information, please visit

About Health New England

Health New England (HNE) is a managed care organization based in Springfield, MA. Over 5,000 employers and 125,000 members choose HNE as their health insurer. HNE offers a diverse product line with plans for the employer and individual markets, Medicare and Medicaid recipients. HNE’s mission is to provide for the health care needs of our members, deliver superior value, and act as a leading corporate citizen. HNE is proud to be recognized as one of the Top 10 Health Plans in the Country for the 5th year in a row (2012) and to have achieved a 5-Star rating from CMS for our Medicare Advantage plans. Visit us at

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