The hotline, launched by Pay Cell Systems Inc., was developed to give prepaid wireless customers the same rights and conveniences as post-paid wireless subscribers. The first and only one of its kind in the market, the hotline offers easy 24/7 credit card payment processing for nine major prepaid wireless companies in the United States.
“We started this hotline after realizing that many prepaid wireless companies do not offer one of the most convenient methods for making a payment, which is paying for a refill by phone,” said Jibril Sulaiman, President of Pay Cell Systems. “Rather than forcing customers to navigate complicated websites or visit stores to make payments, we decided that there was a much easier way.”
Pay Cell Systems addresses a major issue in the market—the fact that many customers who are in dire need of refilling airtime must rush to a local store, particularly if they don’t have immediate access to the Internet. In addition, most existing phone-in options are limited by hours of operation, which is why 1-855-PAY-CELL is available at all times.
To use the hotline, customers simply choose their wireless service provider and payment amount, after which the payment is completed with a credit card. Before the end of the call, a customer’s account is automatically refilled or the customer receives a refill pin number. For added convenience, customers also receive a text of the refill pin number and confirmation number directly to their cell phones.
“Because our hotline is automated, we’ve eliminated the hassles of lengthy hold times, restricted hours of operation and sub-par customer service typically associated with most other hotlines,” Sulaiman said. “We created 1-855-PAY-CELL to serve customers who are fed up with those frustrations, and to provide the same level of convenience and service that post-paid subscribers receive.”
For more information on 1-855-PAY-CELL or for the opportunity to have a payment hotline created for your local wireless store or business, visit www.paycellsystems.com.