Recently, an online poll was released that asked the question "Which Penny Auctions Company Are You Most satisfied with??" With a variety of questions from shipping to support, to the quality of items being auctioned to innovations made that contributed to the penny auction universe; PennyGrab, with just a fraction of the members of QuiBids has shown that you don’t have to be the biggest to be the best.
July 4th, 2012
To be fair to penny auctions, the industry is in its infancy. But the fact that PennyGrab.com has seemingly not only established the pinnacle of customer satisfaction, but has dominated the satisfaction index shows how far penny auctions have come in a breathlessly short amount of time. In reality, you might even say PennyGrab.com created this agenda of providing a higher level of service. Before PennyGrab after all, there wasn’t even a thought given to keeping customers happy.
Of course, customer satisfaction comes with its benefits. Be it by design or happenstance, PennyGrab also grasped a very lucrative distinction by also capturing the highest customer loyalty index. This proves the poll to be more than just opinion when you can back it up with loyalty. Amongst the opinions of users, it’s PennyGrab.com constant innovation, very hands on customer service as well as their personable and friendly atmosphere that gives PennyGrab the award. While this will surely impact the penny auction industry in a positive way, as consumers we can sit back and watch as the others play catch up to PennyGrab.com lead while consumers benefit in what is sure to become a contest to gain the trust and respect of an entire industry.