CCNG announces its November 6th event of the Improving the Customer Experience series hosted by CCNG member GoDaddy at their contact center operations in Tempe, AZ. This CCNG event will bring together management in contact center, customer experience and customer care from the greater Phoenix and the greater Tucson areas from across industries to share perspectives, proven strategies and innovative best practices.
Fort Worth, Texas (PRWEB) October 14, 2014
CCNG International Inc. is pleased to announce the upcoming Northeast regional event, Improving the Customer Experience. This event will be hosted on November 6th by CCNG member GoDaddy at their contact center operations located at 2150 E. Warner, Tempe, AZ, 85284.
The purpose of the CCNG regional events is to create a valuable dialogue throughout the day by bringing together industry professionals looking to identify strategies and best practices for customer service, contact center and customer experience management. Attendees to these regional events value the high engagement from talking and meeting with peers, and the interactive discussions focused on customer experience improvements in these key areas –
Call Center / Contact Center
Social Media / Social Care
Customer Feedback and Satisfaction
Self Service and Support
Customer Loyalty and Rewards
Past CCNG regional events in this area were held in the greater Phoenix area by member hosts including Toyota Financial Services, U-Haul and Arizona Public Service. Other recent CCNG regional events outside of Arizona have been hosted this year by Coca-Cola Refreshments, J.P. Morgan Chase, Teleflora, Colorado Springs Utilities, AXA, Kohl’s and most recently by T. Rowe Price, all showcasing their contact center and customer care operations. See photos from all past events on the CCNG Google+ page.
In addition to this upcoming CCNG regional event, additional member hosted events are planned for October 16th in Cincinnati OH by Greater Cincinnati Water Works, in Buffalo NY at AAA Western and Central NY on October 23rd, by Think Direct Marketing Group in Tampa / Seminole FL on November 13th and in Dallas on November 19th with host Fossil.
“October and November are busy months for CCNG regional events at some very exciting contact center operations including the new facility at GoDaddy,” says David Hadobas, President and CEO of CCNG International Inc. “I know many local management are really looking forward to hearing from GoDaddy and touring this beautiful new contact center!”
This year CCNG event attendees are sharing insights and discussing how to improve the overall customer experience. Attendees at the CCNG regional events will be involved in a very interactive agenda to gain insights and perspectives from a wide range of industries including retail, travel, financial services, insurance, healthcare, and many more. Each event brings its own unique collection of industries represented by local and regional contact center, customer care and customer experience management.
Recent CCNG event attendees share their thoughts about participating:
“Honestly I find settings like these more valuable than larger conferences… Connections that matter ;). It was valuable to see and connect with many peers from customer service and contact center.” – Charles Henries, Sr. Director, Student CARE, Penn Foster
“You can’t put a price tag on Networking, sharing Best Practices and Learning what’s new in the Market that others are actually using. The pace, content and interaction throughout the day was engaging. My colleagues were eager to listen, learn and willing to share; It was extremely motivating to me.” – Jeanette Watte, Contact Center Director, SkyMall
The November 6th event in Tempe will feature a morning member presentation by Brad Ehly, Customer Care Director, GoDaddy, followed by the Open Town Hall all-attendee group discussion led by our host local members. The agenda continues with Thought Leadership talks by CCNG partner sponsors Five9 and Plantronics, concluding with small group sessions and a site tour of the GoDaddy customer care contact center operations. A very engaging day full of insights, experience, peer perspectives and networking!
For details on how to attend this event, membership and guest pass availability, contact Ginger Graber, ggraber(at)CCNG(dot)com.
View program details at – http://www.CCNG.com
CCNG International Inc.
Founded in 1992, CCNG International Inc., CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders. Within the CCNG Member Network, Contact Center and Customer Service Professionals:
Connect for networking and sharing best practices.
Interact to enhance their professional network and gain valuable insight into Contact Center and Customer Service best practices and technology.
Share their experience and ideas contributing to the valuable discussion. All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.
For more information about the CCNG Member Network and to gain access, please visit CCNG.com. “Like” us on Facebook and follow us on Twitter @CCNGNetwork.
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For the original version on PRWeb visit: http://www.prweb.com/releases/2014/10/prweb12246201.htm