San Diego, CA, September 16, 2014 –(PR.com)– PhoneWare has received the PACE (Professional Association of Customer Engagement) SRO-Seal of Accreditation announced today by William Nassir, President. The PACE-SRO incorporates aspects of governmental regulations and consumer protection rules for contact centers. Accreditation insures the highest quality of customer care and engagement for both consumers and businesses.
Phil Grudzinski, President and CEO of PACE, stated “We would like to express our sincere congratulations for becoming PACE-SRO Accredited. It is companies like PhoneWare that truly shine as reliable and reputable. PhoneWare is a company symbolizing performance, skill and commitment who takes compliance and risk mitigation as serious business.”
The SRO was created in 2006 to create customer engagement standards and practices. The accreditation was developed in cooperation with the FTC and incorporates Federal and State regulations. It also requires approval by SRO Trustees and the PACE Board of Directors.
“We are honored to become one of 25 companies worldwide who have earned this prestigious accreditation for upholding the highest standards of quality and compliance in the teleservices industry,” concluded Bill Nassir PhoneWare President.
Phoneware was established in 1974 with core competencies in outbound and inbound teleservices serving the B2B and Consumer markets. Clients are provided cost effective results by utilizing a combination of leading edge technologies including email, text, web chat, click to call support and back office administration. Support services in prospecting, nurturing and creating revenue opportunities is accomplished with client focused training and most important, quality people. For more information contact Bill Nassir 858-459-3000.
PACE (Professional Association of Customer Engagement) is a non-profit trade organization dedicated exclusively to the advancement of companies focused on customer engagement utilizing contact centers and social media as integral channels of operations. PACE members include companies with contact centers, users of teleservices, trainers, consultants, and industry suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support. Founded in 1983, PACE represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide.
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