Plan B Technologies helps clients put long-term technology strategy in place, so they are not just wired; but also IT wise.
Getting nuts-and-bolts tech support is important, but many companies need higher-level consulting as well. Bowie-based Plan B Technologies helps clients put long-term technology strategy in place, so they’re not just wired; they’re also IT wise. Company CEO Donnie Downs chats about IT, implementation, and living on the bleeding edge.
How did Plan B Technologies get started?
The company was officially incorporated in August of 2001, after the international ASP firm a group of us worked for filed for Chapter 11 bankruptcy. Several people from this prior firm then regrouped and came together to form our current team, appropriately named Plan B Technologies.
What got you personally interested in doing this work?
I truly enjoy the challenge of having our organization managed to “live on the bleeding edge” of new technologies and emerging markets and trends. Our value proposition to our clients is that they come to us for answers to their most complex computing scenarios, like network design, creating high availability computing topologies, and how to create and maintain compliancy with federal computing and security mandates.
Why do you feel there’s a need for your services?
Fortune 500 clients contact Plan B Technologies for consultation and professional services regarding their IT infrastructure. Plan B Technologies not only employs noted industry leading engineers but has perfected implementation workflow with our proprietary best practices that facilitate a smooth delivery of hardware/software integration and follow-up support and maintenance after our projects have been completed. We have been contracted over the years for many various engagements, from installing one application into a server farm over a span of one week to building a WAN for a multi-state organization that has lasted a year.
What do you find are the unique challenges in systems integration?
True to the basic definition of systems integration you are bringing separate pieces and parts and integrating them into a whole or comprehensive solution. On paper or a whiteboard planning session it can look easy, but the professionals in our business know that in practice it is not always the case. Integrating hardware and software into a seamless IT solution that meets mission and corporate requirements always takes a thought-out plan and a disciplined approach before any type of implementation services occur. I always have stated, “If what we did was easy, everybody would be doing it”!
And in storage solutions, and security services?
Similar to systems integration, each of our practice areas have an element of ‘systems coordination’ internal to that practice. For example, on a typical storage area network (SAN) project many aspects have to be assimilated into the solution such as how much storage space is needed, how that space will meet future growth, what hardware platform will be used for the SAN, etc.
Regarding security services, staying abreast and current with all organizational implications pertaining to compliancy with local and federal laws is a time sensitive matter. Most people have heard of HIPAA if you are a healthcare organization, but in addition there are laws like Sarbanes Oxley, the Identity Theft Act, and the Patriot Act.
What do you like best about what you do?
I love working with our many different technology partners such as EMC, Microsoft, Citrix, etc., and above all else, having the opportunity to provide “old fashioned” customer service to the clients we have the privilege of servicing. I have found through true battlefield experience that technology is nothing unless you can provide the human touch that makes an IT solution truly complete.
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