BILLERICA, Mass. Feb. 8, 2011 SMB Technical Support Services: Taking Care of Business Thursday, February 10, 2011 2:00 pm EST
the United States December 2010
During the webcast Parks Associates and PlumChoice will provide attendees with a unique perspective on the SMB technical support marketplace by incorporating actual end-user market research and insight from the leading technology support company.
Attendees will receive information on:
- The technology ecosystem of the average U.S. SMB;
- The current technical support environment of the SMB market;
- Where SMB technology managers need technical support the most;
- What special needs SMBs have for how technical support services are delivered.
February 10 SMB Technical Support Services: Taking Care of Business http://www.parksassociates.com/events/webcasts/2011/webcasts_plumchoice.htm
About the Webcast Presenters
His industry expertise includes Home Networks & Residential Gateways, Home Networking Media (Wi-Fi, G.hn, HomePlug, MoCA, etc.), Set-top Boxes, Connected Consumer Electronics, Consumer Storage Products and Services, Media Server Hardware and Software, Value-added Services, Online Video, Consumers and Digital Entertainment, Digital Home Technical Support Services.
As VP/GM of PlumChoice’s Business Services team, Mike is responsible for managing PlumChoice’s SMB partners, new product innovation and the delivery of SMB services. He has extensive domain expertise with small business customers, having serviced this market for over 12 years.
As the original Founder and Chief Executive Officer of Everon Technology Services, LLC, purchased by PlumChoice in 2010, Mike brings over a decade of experience as a successful entrepreneur in technology and business services. Mike founded Everon in 2003 with the objective to deliver a dramatically higher level of service to the small and medium sized business marketplace. He is a recognized expert in business technology needs and solutions and established Everon as a leading provider of IT services to SMBs nationwide. Everon is a two-time member of the Inc. 5000 and was named to CRN’s most innovative MSP list for 2010.
About Parks Associates