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OREM, UT, December 15, 2009 /24-7PressRelease/ — KLAS today released its annual rankings of the best-performing healthcare IT software and services vendors. The “2009 Top 20 Best in KLAS Awards: Software & Professional Services” report includes performance ratings for nearly 900 software products and service offerings. The top-rated companies in 34 key market categories – including electronic medical records (EMRs), cardiology systems and application hosting – have earned the 2009 Best in KLAS distinction, signifying their leadership in meeting customer expectations.

Based on evaluations submitted by thousands of healthcare providers throughout the United States and Canada, KLAS rankings measure a vendor’s performance in areas like product quality, implementation, and service and support. A Best in KLAS award is reserved for the top-rated companies in a select group of the largest and most impactful market segments.

“For more than a decade, the Best in KLAS awards have recognized healthcare technology companies that set the standard for delivering the best experience to providers,” said KLAS President Adam Gale. “The Best in KLAS distinction honors more than just a good product or service. It represents a commitment to meeting customer expectations in every phase of the buying process – from the sales presentation to implementation to ongoing service and support.”

Following is a list of the 2009 Best in KLAS vendors for software:

Acute Care EMR – Epic EpicCare Inpatient

Ambulatory EMR (Over 100 Physicians) – Epic EpicCare Ambulatory

Ambulatory EMR (26-100 Physicians) – eClinicalWorks EMR

Ambulatory EMR (6-25 Physicians) – Greenway Medical PrimeSuite Chart

Ambulatory EMR (2-5 Physicians) – Greenway Medical PrimeSuite Chart

Cardiology – Digisonics DigiView

Community HIS – McKesson Paragon

Decision Support – Business – Eclipsys Sunrise EPSi Decision Support

Document Management and Imaging – MedPlus ChartMaxx

Emergency Department – Wellsoft EDIS

Enterprise Scheduling – Unibased Systems Architecture RMS

Financial/ERP – McKesson Pathways Fin./Materials/HR Mgr

Homecare – McKesson Horizon Homecare

Laboratory – Siemens Novius Lab

PACS – GE Centricity PACS-IW

Patient Accounting and Patient Management – Epic Resolute Hospital Billing

Pharmacy – Epic Willow

Practice Management (Over 100 Physicians) – Epic Resolute/Prelude/Cadence

Practice Management (26-100 Physicians) – McKesson Horizon Practice Plus

Practice Management (6-25 Physicians) – Greenway Medical PrimeSuite Practice

Practice Management (2-5 Physicians) – athenahealth

Radiology – Epic Radiant

Speech Recognition – Nuance eScription

Surgery Management- Unibased Systems Architecture ORMS

The 2009 Best in KLAS vendors for professional services are:

Application Hosting (CIS/ERP/HIS) – Cerner

Claims and Clearinghouse Services – RealMed

Clinical Implementation Principal – ACS

Clinical Implementation Supportive – Coastal Healthcare Consulting

Financial ERP Implementation – CSC

IT Outsourcing (Extensive) – CareTech

Outsourced Transcription – Webmedx

Planning and Assessment – Impact Advisors

Revenue Cycle Transformation – Deloitte Consulting

Technical Services – Hayes Management

In addition to recognizing the Best in KLAS honorees, the “2009 Top 20 Best in KLAS Awards: Software & Professional Services” report also highlights the highest-performing vendors across all the market segments in which they have rated products or services – a group known as the Top 20. In the 2009 report, Epic is the top-ranked software vendor, with an overall performance score of 86.85 out of 100, followed by 3M and Ingenix. The top-rated services firm is Hayes Management (89.5), followed by Ingenix and Deloitte.

The “2009 Top 20 Best in KLAS Awards: Software & Professional Services” report is available to healthcare providers online for a significant discount off the standard retail price. To purchase the full report, healthcare providers and vendors can visit

About KLAS

KLAS is a research firm specializing in monitoring and reporting the performance of healthcare vendors. KLAS’ mission is to improve delivery, by independently measuring vendor performance for the benefit of our healthcare provider partners, consultants, investors and vendors. Working together with executives from more than 4,500 hospitals and over 2,500 clinics, KLAS delivers timely reports, trends and statistics, which provide a solid overview of vendor performance in the industry. KLAS measures the performance of software, professional services and medical equipment vendors. For more information, go to, email [email protected] or call 1-800-920-4109 to speak with a KLAS representative.

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