CAMARILLO, Calif. July 19, 2011
Many companies face challenges when it comes to managing their telepresence and video conferencing solution; most importantly is the ability to resolve issues before end users are impacted. System outages and network issues can create service interruptions that result in lost revenues and lost opportunities. CTC is an enterprise grade network and systems management platform allowing our customers the ability to monitor real-time their video conferencing services and network performance through a secure, customizable, web-based portal.
CTC provides a 360 degree view of all operational elements, including: user dashboards, live monitoring of video systems and networks, asset management, fault management, issue resolution, knowledge-base, configuration management, change control, and reporting.
CTC also provides immediate, 24/7 access to; system and application availability, service request submittals, problem resolution status, customer usage statements and custom reporting. CTC can monitor any video system regardless of the manufacturer and can be expanded to manage a customer’s entire IT infrastructure including routers, switches, servers and security appliances.
Our customers will maximize their return on investment by increased system uptime and availability. CTC is backed by Providea’s Real-Time Support, offering live, one-on-one support to resolve any service or network issue and ensure the success of your video conferencing solution.
Camarillo, CA United Kingdom
SOURCE Providea Conferencing, LLC