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RealNetworks Reaches Agreement with Washington State Attorney General

SEATTLE May 24, 2012 Washington State

  1. Discontinuing the use of pre-checked boxes for purchases of RealNetworks subscription products;
  2. Spelling out more clearly the material terms of RealNetworks product offerings;
  3. Offering online cancellation of subscription offerings;
  4. Enhancing RealNetworks customer support guidelines regarding cancellation.

Thomas Nielsen

Washington State


"The practices at the heart of the issue were discontinued years ago, prior to the commencement of this matter.

Washington January 1, 2007 December 31

"Today, we’re announcing additional actions and resources related to our commitment to customer satisfaction.   

"We have created a ‘Customer Bill of Rights’ that spells out how customers can expect to be treated by us.

"The trust of our customers is as important to us as the products we deliver. Good business practices are part of the DNA of RealNetworks and we are committed to always putting the customer first."

SOURCE RealNetworks, Inc.

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