WYCOMBE, England Feb. 4, 2011
The review coincides with the update of ITIL core publications and presents an opportunity to reconsider the syllabus, examination and course assessment criteria, to ensure the qualification meets the needs of candidates.
Richard Pharro, CEO, The APM Group said: "Since the launch of the ITIL V3 Qualification Scheme, each of the qualifications has been reviewed on a regular basis, as part of APM Group’s continual service improvement process. We are consulting extensively with a wide range of stakeholders, including Accredited Training Organisations (ATOs), trainers, Examination Institutes (EIs), students and their sponsors, users, the ITIL V3 examination panel and itSMF International. Stakeholders’ views will be gathered using a combination of direct consultation and questionnaires."
The feedback gathered will be reviewed and analysed by a Syllabus Advisory Board made up of representatives from the itSMF International, the Licensed EIs, the V3 Examination Panel and a selection of ATOs, all of whom have been nominated to the Board by their constituencies. This board will be responsible for considering all feedback and making informed recommendations for improvements and changes to the syllabuses and other elements of the certification.
The review project has already started, and survey questionnaires are being designed. Feedback from the ITIL user community will be sought over the coming weeks.
About The APM Group’s role of ITIL Accreditor
The APM Group’s role as OGC’s Official Accreditor for the ITIL Qualification scheme allows us to license Examination Institutes to administer ITIL qualification and accreditation activities. All approved Examination Institutes are assessed by independent auditors appointed by The APM Group in accordance with the principles of international best practice standards. They have been granted permission to administer the scheme for ITIL accreditation and qualifications and have a place on the Qualifications Board.
Examination Institutes undertake the following activities:
- Approve training organizations through the standards and mechanisms audited and agreed by The APM Group.
- Administer examinations via those organizations they have approved using the standards and mechanisms agreed by The APM Group.
© Official Accreditor of the OGC ITIL Portfolio: – APM Group Limited 2011
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SOURCE The APM Group