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Ricoh Europe Supports CIOs to Become Powerful Strategic Advisors

LONDON January 26, 2011 $6 million

Europe October 2010

The majority of the CIO’s within the focus groups agreed that the successful implementation of Managed Document Services is dependent on the combination of three key elements – Process, People and technology. Successful deployment of the technology and the return on investment is significantly increased by ensuring it is embedded into the heart of the businesses processes, and its employees receive support to adopt any changes introduced.

It was noted that a key area for improvement within organisations was to increase the support required when changing internal processes, and helping employees inside their organisations adapt to the changes. Many called for senior management to lead by example in terms of managing the change process internally.

As a result of the findings, Ricoh has created five guidelines for CIOs to ensure they can more effectively manage information flow across all business divisions into the future:

     1) Ensure focus on people and analyse end user behaviour to        inform technology decision making      2) Effectively manage the change process so that investments are        protected and maximized      3) Focus on document process optimisation to drive the best return        on investment and speak the language of the Chief Financial Officer.      4) Work with suppliers that offer ongoing governance not just        'deploy and depart' - create true partnerships with vendors, a proper        business relationship that has a long term view of where the business        is going.      5) Implement best practice technology - it goes without saying that        the technology deployed is both robust, secure and innovation should        be driven by the customer.  

David Mills

"Ricoh Managed Document Services goes beyond the traditional Managed Print Services offerings to truly harness the power of Information Capital as a central business asset. By supporting change management processes we differentiate our offering and help CIOs to protect both the long and short term return on investment. We will work with them to implement effective business process improvement and support the change so that employees become proficient with the new technologies and processes."

"With this approach we are actively committed to supporting the transformation of CIOs into powerful and strategic advisors within their business, able to drive innovation, inform strategic decision making and help to grow the business."


Austria Belgium France Germany Italy the Netherlands Spain Switzerland Ireland October 2010

May 2010

(3) Source IDC : Hidden Costs of Information Work: A Progress Report, IDC#217936, 2009

Europe’s Austria Belgium France Germany Italy the Netherlands Spain Switzerland Ireland October 2010

About Ricoh

Ricoh Company, Ltd ("Ricoh Company") is a global technology leader, specialising in the office and production printing markets. Ricoh works with organisations around the world to modernise work environments and optimise document efficiency.

Europe Asia Pacific China Japan London, United Kingdom the Netherlands 31 March 2010 YEN 458.5 billion $4.5 bn YEN 2,016 billion $21bn 31 March 2010

SOURCE Ricoh Europe PLC

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