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Robson Selects Infratel to Add New Call Center Capabilities

ORLANDO, Fla. Feb. 28, 2011

Martin Robson

Infra Call Center Infra CommSuite

In addition to its traditional call center platform, Infratel has plans for full social media integration in the year ahead that enables agents to recognize user trends and sentiments. This added layer of information will ultimately give agents the tools they need to circumvent problems and reward brand loyalty.

Jim Southwell

About Robson Communications

Vancouver, British Columbia

About Infratel

Infratel was founded in 1999 by managers and engineers from Genesys Labs (now an Alcatel-Lucent company) who had witnessed, firsthand, the challenges small- to mid-sized companies face with shrinking budgets and increasing demands. From its inception, Infratel’s goal has been to offer a world-class suite of contact center and interaction solutions designed primarily for small- and medium-sized businesses.

Infra Call Center Infra CommSuite

www.infratel.com

FOR MORE INFORMATION:

Dan Branley   (206) 914-1231

[email protected]

SOURCE Infratel

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