Leading lace wig distributor rpgshow.com have change a supplier thanks to a customer who complained about one of their wigs on Internet.
Leading lace wig distributo rpgshow have change a supplier thanks to a customer who complained about one of their wigs on the Internet.
The lace wig manufacturer, unused to complaints asked the customer, known as Breee who had posted a complaint on www.complaintsboard.com/complaints/rpg-show-c164906.html for her reasons for her dissatisfaction.
Following their discussion the company changed supplier and gave the disgruntled customer a brand new lace front wigs.
Jammy, Marketing Manager of http://www.Rpgshow.com said: “After talking with our customer we found the reason for the complaint was our supplier provided us with low quality materials and it wasn’t until Breee brought it to our attention that we discovered so. We have immediately changed suppliers and supplied a replacement to our customer.”
RPGshow immediately changed supplier after discovering the problem and made sure their new supplier selected on top quality materials. They also increased staffing in their quality department ensuring the problem wouldn’t happen again.
As for the customer, after her feedback she was sent a replacement wig that she was extremely happy with.
“It looks so much better,’ Breee said on the forum.
She added: "They had awesome customer service and they fixed their problem so kudos to them,”
She said she was now completely satisfied with the company and immediately changed her criticism on the forum.
Rpgshow.com said: “We are committed to both providing excellent customer service and excellent products.
“Rpgshow are one of the leading providers of high quality lace wigs and front lace wigs on the Internet and it is rare for people to be dissatisfied with us but we ensure, where possible we can immediately rectify the problem.”
They added that Rpgshow.com have one of the largest selection of lace wigs on the internet and provide thousands of high quality wigs to salons, customers and the fashion business across the globe.
They said they always take customer feedback seriously and take great care in ensuring all their customers are happy with their products.
Notes for editors:
Rpgshow.com are leading suppliers of affordable high quality lace front wigs, full lace wigs and other professional beauty services for more information contact http:/www.rpgshow.com via their website